1. Determine if the issue is with the computer or network
   • Attempt a second computer on the same network
     • If browsing is successful, issue is specific to the computer. Proceed to step 2
     • If browsing is unsuccessful, issue is with the network. Try the following:
       • Power-cycle the Modem and Router
       • Bypass the Router and plug directly into the Modem
       • Contact your Internet Service Provider
2. Run the Network Troubleshooter
   1. Right click on the Wireless Icon or search the Start menu for "Network Troubleshooter"
   2. Choose "Troubleshoot" or "Identify and repair network problems"
   3. If an issue is found, and there is an "Attempt to Repair" or "Fix Automatically" or "Apply Repair" make this selection and the troubleshooter will also attempt confirm resolution 
3. Check your IP Address
   1. Click Start
   2. Open All Programs
   3. Open Accessories
   4. Click Command Prompt
   5. In this black window that opens, type ipconfig
   6. Click Enter
   7. You will receive a few lines of information including your IP Address
      • The IP address should be anything other than 169.XXX.XXX.XXX and 0.0.0.0An IP Address that begins with 169 is self-assigned and not assigned by the device that it is connected/connecting to. This indicates that the network adapter is unable to properly detect the modem/router.
      • An IP Address that begins with 0 or is 0.0.0.0 typically means one of the following:
        • That IP Address is entered statically (hard-coded), which can be changed.
        • The driver for the network adapter is bad.
4. Configure IP Settings
   1. Click Start
   2. Click Control Panel
   3. Open Network Connections
   4. Right-click Local Area Connection
   5. Click Properties
   6. Click once to select Internet Protocol TCP/IP
   7. Click Properties
   8. Make sure Obtain an IP Address Automatically is checked
5. Reset Internet Explorer
   1. Click Start
   2. Click Control Panel
   3. Click Internet Options
   4. Click the Advanced tab
   5. Click Reset
   6. Restart Internet Explorer
6. Verify TCP/IP Settings in Windows 7
   1. ​
   2. Open Control Panel
   3. Open Network and Sharing Center
   4. Click on Change Adapter Settings on left side of window
   5. Locate adapter in list of adapters
   6. Right click on adapter (Local Area Connection or Wireless Adapter)
   7. Choose Properties
   8. Choose Internet Protocol TCP/IP v4 located Under This connection uses the following items
   9. Click Properties
   10. Make sure that IP Address is set to obtain IP address automatically
   11. Make sure that DNS Servers is set to obtain DNS address automatically
   12. If changing settings, write down the IP and DNS addresses for future reference
7. Contact Internet Service Provider
   • The student should contact their ISP for any additional network troubleshooting

Note: For a more indepth troubleshooting with network connection issues please visit the link below:

• https://support.microsoft.com/en-us/help/10741/windows-fix-network-connection-issues